ISO 9001: requisitos explicados

Clause 4.1 Understanding the organization and its context ISO 9001 clause 4.1 explained: how to determine internal and external issues, what evidence the auditor asks for and wha… Clause 4.2 Needs and expectations of interested parties ISO 9001 clause 4.2: how to identify the relevant interested parties and their requirements, and how the auditor checks … Clause 4.3 Scope of the quality management system ISO 9001 clause 4.3: how to write the scope of the quality management system, when a requirement is not applicable and w… Clause 4.4 Quality management system and its processes ISO 9001 clause 4.4: how to map the processes of the system, define inputs, outputs, owners and indicators, and what the…

Clause 5.1 Leadership and commitment ISO 9001 clause 5.1: what top management has to demonstrate, how the auditor evaluates leadership and the new quality cu… Clause 5.2 Quality policy ISO 9001 clause 5.2: the mandatory commitments of the quality policy, how to communicate it and what the auditor checks,… Clause 5.3 Roles, responsibilities and authorities ISO 9001 clause 5.3: which responsibilities top management has to assign, how to communicate them and how the auditor te…

Clause 6.1 Actions to address risks and opportunities ISO 9001 clause 6.1 explained: how to determine risks and opportunities, what evidence the auditor asks for, common erro… Clause 6.2 Quality objectives and planning to achieve them ISO 9001 clause 6.2: how to set measurable quality objectives, the planning required (what, resources, owner, deadline, … Clause 6.3 Planning of changes ISO 9001 clause 6.3: how to plan changes to the quality management system considering purpose, consequences, integrity, …

Clause 7.1.3 Infrastructure ISO 9001 clause 7.1.3: which infrastructure has to be maintained, how to plan preventive maintenance and the evidence as… Clause 7.1.4 Environment for the operation of processes ISO 9001 clause 7.1.4: which environmental conditions the company has to control, from temperature to human factors, and… Clause 7.1.5 Monitoring and measuring resources (calibration) ISO 9001 clause 7.1.5 explained: when to calibrate, measurement traceability, instrument identification and what to do w… Clause 7.1.6 Organizational knowledge ISO 9001 clause 7.1.6: which knowledge the company has to maintain, how to avoid losing it when someone leaves and what … Clause 7.2 Competence ISO 9001 clause 7.2 without the jargon: how to define competence for each role, evaluate training effectiveness and whic… Clause 7.3 Awareness ISO 9001 clause 7.3: what people have to be aware of, how the auditor checks it and the addition of quality culture and … Clause 7.4 Communication ISO 9001 clause 7.4: how to plan the communication of the system (what, when, with whom, how and who) and the evidence a… Clause 7.5 Documented information ISO 9001 clause 7.5 explained: what has to be documented, how to control revision, approval and access, and what evidenc…

Clause 8.1 Operational planning and control ISO 9001 clause 8.1: how to plan production and service provision, set acceptance criteria, control changes and control … Clause 8.2 Requirements for products and services ISO 9001 clause 8.2 explained: customer communication, determining requirements and reviewing the order before you commi… Clause 8.3 Design and development of products and services ISO 9001 clause 8.3: design and development planning, inputs, controls such as review, verification and validation, outp… Clause 8.4 Control of externally provided processes, products and services ISO 9001 clause 8.4: how to evaluate, select and re-evaluate external providers, decide the type of control and tell eac… Clause 8.5.1 Control of production and service provision ISO 9001 clause 8.5.1: what controlled conditions mean in production and service, validation of special processes and wh… Clause 8.5.2 Identification and traceability ISO 9001 clause 8.5.2: how to identify outputs and their inspection status, when traceability becomes a requirement and … Clause 8.5.3 Property belonging to customers or external providers ISO 9001 clause 8.5.3: caring for customer property such as materials, tooling, drawings and personal data, what to do a… Clause 8.5.4 Preservation ISO 9001 clause 8.5.4: preserving outputs from receipt to delivery through handling, packaging, storage, shelf life and … Clause 8.5.5 Post-delivery activities ISO 9001 clause 8.5.5: how to define post-delivery activities such as warranty, technical support, maintenance and dispo… Clause 8.5.6 Control of changes in production and service provision ISO 9001 clause 8.5.6: how to review and control changes to production or service provision, who authorizes them and whi… Clause 8.6 Release of products and services ISO 9001 clause 8.6: how to plan verification before delivery, who may authorize release and which records the auditor a… Clause 8.7 Control of nonconforming outputs ISO 9001 clause 8.7: what to do with a nonconforming product or service, segregation, correction, concession, the record…

Clause 9.1.1 Monitoring, measurement, analysis and evaluation ISO 9001 clause 9.1.1: how to decide what to monitor and measure, the methods, the frequency and when results are analyz… Clause 9.1.2 Customer satisfaction ISO 9001 clause 9.1.2: methods for monitoring customer perception through surveys, complaints and market data, and how a… Clause 9.1.3 Analysis and evaluation of data ISO 9001 clause 9.1.3: the seven items the analysis of data must evaluate, from conformity and customer satisfaction to … Clause 9.2 Internal audit ISO 9001 clause 9.2 explained: building the audit program, who may audit, how to report findings and what the certificat… Clause 9.3 Management review ISO 9001 clause 9.3: the inputs the management review has to cover, the outputs you must record and the mistakes that mo…

Clause 10.1 Improvement: general ISO 9001 clause 10.1: the kinds of improvement the standard expects for products, undesired effects and system performan… Clause 10.2 Nonconformity and corrective action ISO 9001 clause 10.2: how to react to a nonconformity, find the cause, decide the corrective action and check effectiven… Clause 10.3 Continual improvement ISO 9001 clause 10.3: how to demonstrate continual improvement of the suitability, adequacy and effectiveness of the QMS…